Refund policy

We accept returns within 14 days of delivery, no questions asked. And yes, return shipping is free.

To start a return, please contact us at hello@bappies.com with your order number or proof of purchase. If you cannot find either, we will do our best to help you.

A prepaid return label will be sent to you. Once we receive the product, a full refund will be issued.

Please contact us with any questions at hello@bappies.com.

Delivery Issues

Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you receive the wrong item. A replacement will be sent out immediately, along with a prepaid return label.

Exchanges

If you need a different item before your order ships, please contact us at hello@bappies.com to start an exchange. If your order has already shipped, contact us to receive a return label. For a faster exchange, please place a new order while your return is being processed.

Refunds

We will notify you once we’ve received your return, and a refund will be issued the same day. Please remember that banks and credit card companies take time to post refunds to your account.

If more than 15 business days have passed since your return was delivered, please contact us at hello@bappies.com.